Housing Duty Officer (Resident Advisor/Caseworker)

Job Title: Housing Duty Officer (Resident Advisor/Caseworker)

Hours: Full time 37.5 hrs/week, shifts between 8am and 8pm covering weekends, evening, and bank holidays, to meet business staffing needs.

Salary: £21,533

Closing Date: Sunday 25th July 2021

If you are interested in this role, please send a CV and Cover Letter to recruitment@lincsymca.co.uk

Job purpose:

  •  The aim of the housing team is to try to break the cycle of homelessness and support people towards independent living.
  • Provide support that positively impacts the people you support’s health and wellbeing, and journey towards independent living.
  • This is a diverse role supporting people with multiple complex needs and challenges.  As a Resident Advisor you will have a varying caseload of people to support, you will contribute to and implement support plans that have been determined by you, the person receiving support and other relevant multi-agency support workers.
  • Support the realisation of the people you support’s goals and aspirations;
  • Be accountable for the delivery of the content of support and its administration including, tenancy support, health needs, personal development, emotional issues and inclusion;
  • Actively and positively respond to the changing needs of people receiving support;
  • Commit to the development of your learning and practice to a high level of expertise in your area.
  • You will provide support, advice and help to empower our residents to make positive choices and move into independent living.


Main Duties and Responsibilities:

  • Act as the first point of contact for residents queries, service requests and support needs
  • Enable or assist the people you support to effectively manage their living environment and develop their daily living skills
  • Provide personalised support which is informed by the residents outcome star action plan
  • Record planned support and delivery using language, whether hand written or electronic, that is clear, official, respectful, appropriate and professional
  • Ensure all work undertaken is based on the assessment of the risk to the people you are providing support to, colleagues and yourself
  • Assist the residents you support to, to access educational, occupational, housing and recreational opportunities
  • Recognise change as an integral part of the delivery of support and implement thoughtfully
  • Actively promote health awareness, healthy living and facilitate positive lifestyle choices
  • Ensure personalised communication is used with all the people you support
  • Refer to internal and external personal development opportunities for the residents you provide support to e.g. peer support volunteering and paid work, training opportunities, creative arts and health and wellbeing events; and actively encourage participation.
  • Ensure that all relevant information relating to the responsibilities of the role is communicated appropriately
  • Ensure that the principles of confidentiality are integrated into all aspects of support delivery
  • Meet the aims and objectives of the Service
  • Undertake any other task identified as being necessary to fulfil the requirements of an individual support or care plan.
  • Contribute to support plans, participate in regular support reviews of support goals, goal updates, protocols, guidelines, risk assessments
  • To attend staff meetings and training as required.


Note: This job description covers the main, current duties and responsibilities of the job; however, it is subject to review and amendment in the light of developing or changing organisational needs. Other activities commensurate with this Job Description may from time to time be undertaken by the Job Holder.

For the full Job Description and Person Specification, please click here.

If you are interested in this role, please send a CV and Cover Letter to recruitment@lincsymca.co.uk